Why Online Reputation is so important to your agency? Without a solid reputation, it’s as if you were saying, “I’m not very reliable, and people are generally not willing to do business with me.” Then your services or products would not be sought after. And if they were, it could mean lost business. But with a positive online reputation, you become the reliable option, instead of the unreliable one.
Think of how you feel about your car, when you get a really good repair at the garage; you feel great. It makes you wonder why you took so long to have the same thing done to your vehicle. Same with your business. When a client gets a bad experience with your business, your reputation takes the hit, and customers start to avoid you. It’s not fair, but it’s business.
Now, we all understand that building a relationship with a customer is extremely important. This is the way you establish trust and gives the customer an avenue for feedback. A good business owner will give excellent service and will treat their clients well. They make a positive impression of their self, and this builds a level of trust.
However, there is more to building a positive image than just a good website. The last thing you want to do is ignore negative comments about your business on the internet. Instead of responding, you should start digging up the reasons that someone could have written a negative review about your business. Why is it that some customers are so mean? One of the biggest reasons is because they are not pleased with the services or products that they have purchased from you.
Once you’ve identified the problem, the next step is to take action. If you are an agency, then this will be easier for you, because you already have a reputation to uphold. However, if you operate an independent business, then you need to do everything in your power to stop negativity from coming about. How do you do this? There are a few different things that you can do.
The first thing that you can do is offer your customers a refund if they are not happy with your services. This is a great way to prove to people that you are there to protect their interests and that you will not do something to damage your reputation over a perceived wrong. In addition, you can post reviews of your own online, telling the story of how you were forced to improve your business and get rid of some bad reviews. This will help you put yourself in a better light with both existing customers and potential new customers.
The next thing that you can do is offer to remove the bad reviews. You will probably not want to promise this, as it is still your reputation at stake. However, try to contact the reviewer and try to work out a deal where you can offer to fix any problems that they may have overlooked. Remember that you are offering a service, and if you screw up on that you will negatively affect the image that you have already built. By fixing the problem, you will not only create a good impression, but also show that you are able to handle tough situations.
It is a very sad fact that there are some individuals who will use the internet to attack another person or company. However, by taking these steps you can protect your online reputation. Why not take the steps now and start protecting yourself?
